CLIENT SERVICES
SHIPPING & RETURNS
SHIPPING
All Fassia orders are carefully dispatched from Morocco. International delivery typically takes approximately 4-6 business days after dispatch. Delivery times are estimates and may vary depending on the destination, courier operations, customs clearance and local public holidays.
CUSTOMS & DUTIES
International orders may be subject to local customs duties, taxes or import fees depending on the destination. Please define your customs and duties policy in the theme editor.
ORDER TRACKING
Tracking information will be provided when available after dispatch.
RETURNS & EXCHANGES
We accept returns and exchanges w.hen the client contacts us within the first 2 days after delivery. After this 2-day period, we cannot accept returns or exchanges
If you do not like the material, fit or overall feel of your piece, you may request a return within the same 2-day period after delivery.
Return shipping costs are the responsibility of the customer, except where the item received is defective, damaged or incorrect. Once the returned item has been received and approved, your refund will be processed to the original payment method.
Items must be returned in their original condition, unworn, unused and with all original packaging where applicable.